COMMON QUESTIONS

Things our customers have asked in the past

Looking for more info about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. If you can’t find the answer, get in touch.

WHAT AREAS DO YOU COVER FOR WORKPLACE VISITS?

West Dunbartonshire, Helensburgh, Paisley, Dumbarton, Clydebank, Dalmuir, Hillington, Vale of Leven and everywhere in between

WHAT IS YOUR RETURN POLICY?

Be sound.  Sometimes things go wrong, when they do we will make it better.  Unless you are rude.  Don't be rude.  Seriously though, if you aren't happy with any aspect of our coffee or service please let us know and we will return and refund.  We always want to be learning and improving so feedback good or bad is always welcome.

WHAT ARE THE PAYMENT OPTIONS?

We accept payment online and in person.  If you are booking the coffee van for an event we ask that you make a deposit.  We have secure payment options online and use secure card terminals in person.  We take the protection of your data seriously and never save account details of our customers. In the event of short notice cancellation you will forfeit the deposit.

WILL YOU SUPPLY MY CAFE/RESTAURANT/VENUE

Yes.  We offer free delivery to our local vendors, initial training and special trade price on established accounts.  Because our coffee is so fresh you actually make a MUCH higher profit per kilo due to using less coffee per espresso shot.  We will also wholesale beans and grounds should you wish to become a retailer.  We do like to chat and ensure we are the right fit with each potential supplier or vendor so drop Don or Rab a line to chat about your ideal coffee solution.

WHAT MAKES YOUR COFFEE SO SPECIAL?

We are an ethical company that makes delicious tasting coffee. We buy our beans based on quality to ensure higher than fair trade prices for farmers and superior quality for roasting your blend. For us, business is about the human element, building relationships nurtured by trust and we take our responsibility seriously. Whether you're buying a bag of ground for the pot at home or 20 kilos for your coffee shop, you'll always have the full name and attention of the person you're speaking to. As we handle everything in house from procurement to packaging you can always be sure of the shortest possible time between roasting and delivery. After all coffee tastes best when it's fresh.

We ship orders within 3 days via Royal Mail.  Please allow 5 days for delivery. Deliveries to EU are sent standard vie Parcelforce and take 2 - 3 weeks.

Still reading eh?  You deserve some bonus knowledge.  Did you know that the human hand has more bones in it than the spine?  Not coffee related but interesting all the same I'm sure you'll agree.

HOW WILL MY ORDER BE DELIVERED?

Payments accepted via Paypal and all major credit cards

 

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